Account verification
How to Prepare for Amazon Seller Video Verification
Prepare the right representative, original records and a consistent account timeline for an Amazon seller video verification appointment.
Read the appointment notice line by line
Save the invitation, appointment time, time zone, meeting link and document instructions. Confirm which marketplace and seller entity the interview concerns. Do not assume that a checklist from another seller applies to your meeting.
Note whether Amazon asks for originals, specific identification, bank or business records, invoices, supply-chain evidence or access to the seller account. Build the meeting file around that request.
Choose an informed, authorized attendee
The attendee should be the person identified by Amazon or a genuinely authorized representative who can explain the business. They should know the ownership structure, registration details, account creation history, operational roles and material changes made to the account.
If an agency, employee or service provider helped operate the account, document that relationship. Unexpected answers about users, devices or payment details can create new questions when no supporting record is available.
Build a navigable verification file
Use clear filenames and keep original documents accessible. Test the camera, microphone, internet connection and document readability before the appointment without recording or sharing the meeting contrary to instructions.
- Government identification and current business-registration records
- Address, bank and tax records named in the notice
- Ownership, director or authorization records where applicable
- Invoices and supplier details for any product-specific questions
- A dated list of recent account, user, bank or address changes
Answer accurately and preserve the outcome
Listen to the full question, answer with facts and say when a detail needs to be checked. A guessed answer can conflict with the submitted record. After the meeting, save the confirmation, note any requested follow-up and submit only through the channel provided.
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Related Amazon seller guides
General information only. Amazon controls its own processes and decisions; this article is not a guarantee of a particular result.